HELPING HEALTHCARE PRACTICES COLLABORATE AND THRIVE!

In this day and age, the constantly changing healthcare landscapes has practices working harder than ever to affirm and maintain their value to patients and retain autonomy in their communities. Through expertise, true professionalism, and real-world experience, Evolution Healthcare Consulting shows practices how to work as a team, enhancing their entire patient experience to reach its fullest potential through maximizing revenue cycles and operational efficiency.

We achieve this through a two-fold approach:

Individual

Individuals are taught to work respectfully with each staff member, so each person is fully engaged in their role within the patient care experience. This process includes:

  • Working with staff members to affirm and strengthen their contribution towards the patient’s experience
  • Mentoring Managers and Administrators to refresh and re-establish a leadership role that enhances their value and the practice as a whole

Organizational

  • We offer workshops and retreats to develop collaboration, active staff engagement, and co-worker appreciation
  • Work with key staff to improve communication and operational strategies
  • Establish goals to recognize and enhance practice vision, mission and values
  • A synchronization of care that reflects a patient-centered teamwork approach
The Emotionally Intelligent Physcian Leader

Susan Childs Talks New Book, Benefits of NCMS Membership

Susan Childs is the founder of Evolution Healthcare Consulting and the author of the book “The Emotionally Intelligent Physician Leader.”  She is a well-known speaker and has worked with AAP, ASCENT, ACC, AMA, and MGMA.  She shares her insights with NCMS VP of Communications Randy Aldridge on how to be a physician leader and why YOU should join the NCMS.

MEET SUSAN CHILDS – EVOLUTION HEALTHCARE CONSULTING

As the founder of Evolution Healthcare Consulting, Susan Childs has over 30 years of experience directly in healthcare and is a Board-Certified Fellow. Her established professionalism with trusted and proven approaches helps practices establish conscious processes and experiences that encourage and promote self-awareness, creating high performance teams.

Over time in practice, her experiences include skills related to operations, personnel, front desk collections, communication, customer service workshops, revenue cycles, new practice set-up, and change management.

Susan is also an author and recognized national presenter for organizers such as MGMA, ASCENT, AAP, ACC, AAOE, and the AMA. She also served as the ACMPE Forum Rep and Advancement Chair with MGMA for 10 years.

With every project, her objective is to help build compassionate, accessible care while ensuring the impactful value of each staff member is recognized and valued.

A Focus on the Relationship

By focusing on the relationship and communication between physicians and individual patients, your practice can better ensure that staff have everyday processes to support personalized and engaged initiatives, applicable every level and step of the way.

Susan integrates real life tips and proven actions that are custom tailored for your practice and patients. Her rapport with each of her clients is enduring with continued support.

She believes that every practice has its own unique and distinctive value that can be recognized by patients, peers, and community.

EXPERIENCE MATTERS – EVOLUTION HEALTHCARE CONSULTING

Susan’s experience covers all Medical Practice Administration:

  • Operations and Workflow
  • Communication with Patients AND Staff
  • Staff Member Engagement
  • Active Patient Engagement
  • Employee Role Definition and Workflow
  • Revenue Cycle Management
  • Interim Administration
  • Practice Expansion and Change Management
  • Practice Start–up – Traditional, Direct Pay and Concierge
  • Financial Checks and Balances

Susan Childs has authored for organizations such as MGMA, The Journal of Medical Practice Management, Orthopaedics Today, and the AMA. Read some samples of her work here.

She is also an accomplished speaker, presenting at venues for such organizations as American Academy of Pediatrics, Medical Group Managers Association (MGMA), and The American College of Cardiology. Learn more about recent Speaking Engagements and her approach.

Along with local Boards and State Leadership. Susan has served as MGMA ACMPE State Rep and National Advancement Educational Chair.

Get In Touch!

Contact Evolution Healthcare Consulting for effective strategies that help your practice thrive!

Phone: 919.641.5373
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